COVID-19 impact


To all our users and volunteers

During 2020 we received an overwhelming number of offers to help – thank you to all new volunteers!

Currently those who hold a Disclosure and Barring Service (DBS) certificate are available to drive anyone needing help to a medical appointment.

Before transport can be arranged, we will ask potential users to confirm that they are not suffering from either of the following symptoms:

  • A persistent dry cough
  • A high temperature

While our drivers will have no symptoms, we cannot guarantee that a volunteer driver is not incubating an infection. So it is for the potential passenger and the volunteer driver to agree that both accept this level of risk.

Our drivers have also been advised still to take precautions to reduce the risk of cross-infection. We will ask you to comply fully with these.

Help with shopping. Volunteers who have not been fully checked are available to drop off shopping, collect prescriptions and to provide social support to people in isolation. 

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